Customer loyalty programme manager

Service type

Deliver

Customer type

Employer

Client

Inventux

Industry

Solar

Management of customer loyalty programme "Partners of the Sun" for B2B solar technology company Inventux, driving customer retention and upselling.

Challenge

Improve customer retention and unlock upselling opportunities for a B2B solar technology company with an established but underdeveloped customer base.

Approach

Managed the "Partners of the Sun" loyalty programme including programme operations, communications, benefits management and direct customer engagement.

Results

Drove measurable improvements in customer retention and upselling outcomes for Inventux's B2B customer base.